Welcome to our web site www.newlord.it
These Terms and Conditions of Use are governed by Italian law and in particular by Legislative Decree No. 206 of 6 September 2005 on the Consumer Code, in Chapter I “Consumer rights in contracts” and govern the access to and use of site www.newlord.it. The access to and use of this web site as well as the purchase of products on site www.newlord.it are based on the assumption that these Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and property of Newlord srls, via Caduti Lecchesi a Fossoli 16, Lecco (LC). P. IVA 03586440137, Mail: firstname.lastname@example.org
Request for further information can be made through our Contact Us or sent to the address: email@example.com
INTELLECTUAL PROPERTY RIGHTS
The access to and use of www.newlord.it, including display of web pages, communication with Newlord, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of www.newlord.it and its contents. Newlord shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Newlord liability for intentional torts and gross negligence. In particular, the User will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.
Newlord may amend or simply update all or part of these Terms and Conditions of Use without prior notification to the User. Any amendment or update of these Terms and Conditions of Use shall be binding as soon as they are published on the Site. Therefore, the User should regularly access the Site in order to check updated Terms and Conditions of Use. If you do not agree to all or part of the www.newlord.it Terms and Conditions of Use, please do not use our web site.
Newlord is committed to providing constantly updated information and Product description in the Site. However it is not possible to guarantee the complete absence of errors. Site pages may contain typing errors, incorrect or missing information, i.e. related to price, availability, etc. Newlord reserves the right to correct any errors, inaccuracies or omissions contained in the Site even after the Customer’s order. Newlord also reserves the right to change or update information on the Site at any time, without prior notification to the User. In case of incorrect or outdated information and software related to the Site which may contain bugs or virus, Newlord shall not be considered liable in any way for any loss or damage, caused by or arising from reliance by users on information obtained from or through the Site. Newlord takes no responsibility for any damage caused from the use of the Site and from the functionality of the Site itself, the User assumes full responsibility for any direct or indirect loss, expense or damage caused from the consultation of the Site.
All content included on this Site, such as trademarks, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Newlord srls. and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Newlord as the case may be.
Newlord shall have the exclusive right to authorize or prohibit any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in total or partly, the Content. Newlord shall have the right, at any time, to claim the ownership and authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Newlord shall be carried out by you for lawful purposes only and in compliance with all applicable laws.
The user shall be liable for safe use of personal information, including username and password, as well as for any damages caused by incorrect use, loss, removal of such personal information.
LINKS TO OTHER WEB SITES
NEWLORD ONLINE BUSINESS POLICY
Newlord has adopted a business policy; its mission consists of selling products through its services and its web site to “Consumer” only. “Consumer” shall mean any natural person who is acting on newlord.it for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on newlord.it. Newlord shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the General Terms and Conditions of Sales and these Terms and Conditions of Use.
Sending information and materials
The User shall be held liable for sending any information and materials through the Site and considered solely responsible for the content of the information sent and is obliged to respond to any damage, cost or loss caused to Newlord or third parties requiring compensation for damages. Sending information and materials through the Site or in connection with the Site, will authorizes Newlord to their free use.
These Terms and Conditions of Use are governed by Italian law. Any controversy arising from these Terms and Conditions of Use, including issues concerning their validity, interpretation, execution and/or from the use of the Site by users shall have to be brought exclusively before the Court of Lecco.
For every subject matter which is not expressly regulated by these Terms and Conditions of Use, Newlord makes reference exclusively to the Italian law.
PERSONAL DATA COLLECTED
“PERSONAL DATA” is information that can be used to uniquely identify or contact a single person. Also Information of a non-personal nature, when strictly linked to Personal Data, shall also be considered as Personal Data.
When you contact the Customer Service, we collect Personal Data that helps us understand and respond to your comments or inquiries, including your contact information (e.g., name, mailing address, email address, telephone number).
When you create an account on Newlord.it, we collect as Personal Data your contact information (e.g. name, mailing address, email address, telephone number), certain demographic information (e.g., gender, date of birth), and other customer information.
When you purchase, exchange, or return items, we collect as Personal Data (a) your contact information (e.g., name, mailing address, e-mail address, telephone number), (b) information about the items (e.g., product description, price), and (c) payment information (e.g., credit card number). If the items are altered and/or delivered, we collect as Personal Data the information required to provide those services, including your contact information and delivery address.
When you post in a public space such as on our website(s), we collect as Personal Data the posted information as Personal Data.
When you visit or leave our website, we receive and collect, as Personal Data, the URL (uniform resource locator) of the website that you came from and the website you visit when you leave us. We also receive and collect the IP (internet protocol) address of your computer, the type of operating system and web browser you are using, your mobile device identifier and operating system (if you access the website using a mobile device), and the name of your ISP (internet service provider) or your mobile carrier. We may also receive and collect location data, which we may use to improve the services we offer you and for marketing purposes. For example, we may use your location data to identify stores that are close to you and/or special promotions in those stores.
HOW WE USE PERSONAL DATA
We use your Personal Data to create and manage your account; to process orders, exchanges, and returns; and to provide related services, including services offered by third parties such as alterations and delivery.
We use your Personal Data to understand your needs and interests in order to improve our products and services and customize our marketing communications. For example, we may propose certain products and send you invitations to in-store events and special offers based on your purchasing history.
We use your Personal Data to distribute the newsletter and for other marketing communications. Marketing communication may be made by phone (including SMS), mail or email. For example, in addition to product catalogs, we may send you product announcements, special offers and promotions, gifts, invitations to in-store events, and requests to participate in surveys and other market research.
We use your Personal Data to communicate with you for reasons other than marketing. These communications may be made by phone (including SMS), mail or email. For example, we may use your information to respond to inquiries and to thank you for shopping with us.
WHO HAS ACCESS TO YOUR PERSONAL DATA
We may share your Personal Data with Newlord affiliates and controlled companies in connection with services (e.g., purchases, credit card payments, alterations, delivery), marketing (e.g., newsletters, catalogs, market and statistical research and analysis), and internal business and administrative functions (e.g., management/maintenance of our website, accounting, legal).
Newlord and Newlord affiliates may share your Personal Data with third -parties that provide or assist in carrying out the services, marketing, and internal business and administrative functions referenced above, such as franchisees, licensees, banks, insurance companies, legal advisors, and marketing and public relations firms. Newlord and its affiliates do not share your Personal Data with third parties for their direct marketing purposes.
Newlord and Newlord affiliates may disclose your Personal Data when required by law, subpoena or other legal process, or if Newlord has a good- faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected illegal activities or to assist government enforcement or regulatory bodies; (2) enforce the Terms and Conditions of Sale and/or Terms and Conditions of Use, and to defend ourselves against any third-party claims or allegations, or protect the security or our website and business; or (3) exercise or protect the rights, property, or safety of Newlord, our affiliates, our customers, our employees, or others.
Statistical information about website(s) usage, sales patterns, traffic volumes and related matters may be communicated to third parties for analysis.
YOUR RIGHTS AND CHOICES REGARDING YOUR PERSONAL DATA
You may choose not to provide your Personal Data. Kindly consider, though, that if you wish to purchase a product without registering in the Personal Area section, your Personal Data concerning name, surname, shipping address, billing address, telephone number, e.mail address and fiscal code will be temporarily registered by the Site with the sole purpose to let Newlord deliver the purchased product and in issue and send the invoice.
We wish to remind that if you choose not to provide your Personal Data or provide incomplete and/or incorrect Personal Data, we may not be able to create a Newlord account for you and may prevent Newlord and Newlord affiliates, as well as their third-party service providers, from providing services you may have requested.
You may exercise the rights provided by article 7 of the Italian Privacy Code and article 12 of EU Directive 95/46/EC.
Upon your request, Newlord will freeze your Personal Data on its database and, to the extent it is technically feasible, remove them from its database. You may also inspect your Personal Data and/or request that your Personal Data be corrected, amended or deleted upon written request. Please note that Newlord will not remove your Personal Data from its records to the extent it is necessary for any continued obligations or liabilities of Newlord or to the extent that such information must be retained by operation of law.
INFORMATION ON PRIVACY
INFORMATION – LEGISLATIVE DECREE 196/2003 (USER REGISTRATION)
The personal information controlled by Newlord srls, via Caduti lecchesi a Fossoli, 16, Lecco. P. IVA 003586440137, Email: firstname.lastname@example.org, will be collected mostly by electronic means and for the purposes of finalising registration, allowing you to use the reserved access services offered on the site (for example, processing your orders and other steps necessary to it, including operations for administrative and fiscal obligations, sending newsletters, when requested) and improving the service offered.
Newlord is the controller of the information processing and may use your information also for sending you advertising e-mails regarding their products and services similar to those already acquired unless you do not accept this use by exercising your right to do so in the manner set out elsewhere (art. 130, paragraph 4, legislative decree 196/2003). In addition, upon consent the information may be processed for sending promotional material regarding products and services that are different from those already acquired and for marketing activities or opinion polls.
Upon consent, Newlord may perform profiling analysis of your buying habits in order to send you proposals tailored to your interests.
The parties appointed that will process information for the above mentioned purposes are the staff involved in processing orders, administration, customer care, marketing (when consent is given), information systems and web site management, and providing services reserved to registered users.
In accordance with art. 7 of legislative decree 196/2003, all corresponding rights may be exercised including consulting, changing, deleting the information or opposing its processing for sending advertising material or commercial communications or opinion polls, by writing to Newlord by e-mail at email@example.com. You can also use the same means for requesting a complete and up-to-date list of the data processors.
In addition to browsing data, our website, social media and other online services may use “cookies”.
Please remember also that most current browsers automatically accept cookies. Nonetheless, you can configure your browser so that cookies are not accepted.
If you want to disable cookies:
We use the following categories of cookies on our website(s) and other online services:
CATEGORY 1 – STRICTLY NECESSARY COOKIES
These cookies are essential to allow the user to browse from one section to another of a website or other online platform and to use its services. Without these cookies it would be impossible to provide the user with the requested services. This is the case, for instance, with secure transaction cookies for home banking and cookies that remember purchases for online shopping or make it easier to download web pages visited.
CATEGORY 2 — PERFORMANCE COOKIES
These cookies collect information about how you use our website(s) and other online services — for instance, which pages you go to most. This data may be used to help optimize our website(s) and make them easier for you to navigate. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.
CATEGORY 3 — FUNCTIONALITY COOKIES
These cookies allow our website(s) and other online platforms to remember your geographic location and choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that the next time you visit we show you the website serving your area. We may also remember preferences such as text size, fonts and other customizable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you.
Newlord assures to provide all privacy information the User as referred to in Article 13 of the Privacy Code.
According to the growing needs of consumers, Newlord decided to develop, in addition to its traditional sales network, an e-commerce store:www.newlord.it
The usage and service on www.newlord.it are regulated according to these General Terms and Conditions of online sales.
Identification of Vendor
Vendor is Newlord S.r.l.s. Newlord is a company registered under the Italian laws, with Tax and VAT No. 03586440137, R.E.A. No. LC – 320918 and Registered Office in Via Caduti Lecchesi a Fossoli, 16- 23900 Lecco (LC) Italy. Telephone number +39 0341/1871503 e-mail : firstname.lastname@example.org
Art.1 – General Conditions
1.2. The goods displayed on the Site are offered on sale exclusively to consumers (hereinafter the “Client” or “Customer”), defined as the physical person acting on purposes not related to his trade, business or profession, as well as above the age of consent and resident or domiciled in the countries present on shipping list during check out. Countries excluded from the list are subject to business constraints such as exclusive distribution or price regulations. If you wish to receive your parcel in a country excluded from the list, please contact Newlord at email@example.com
Reselling, rental or disposal for any commercial or professional purposes of Products purchased from the Site is expressly forbidden.
1.3. The Customer is requested to read carefully the General Terms and Conditions of Sales that can also be read on the Site at any moment. A copy of these Terms and Conditions will also be sent in every purchase order confirmation e-mail .
1.4. Newlord may modify or amend these Terms and Conditions at any moment. The Customer is therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each purchase order. The potential modification to a part or to all these Terms and Conditions will entail that automatically and irrevocably those parts of the Terms and Conditions related to the purchase orders completed after the moment of their modification will be inapplicable, inoperative and non- effective to Serapian even in the event that these Terms and Conditions might be retrievable and accessible from other web sites different from the one stated at Art.1.1.
1.5. Newlord may also customize some Products according to Customers’ requests. Sales of these Products will be governed by Art. 11 of these Terms and Conditions.
Art. 2 – Information on Products, Price and Stock Online
2.1. For each Product selected, the Customer can view a web space featuring photographs of the item, its unit price, its colors and sizes (if applicable) and availability. The Customer choose the items he/she is interested in, and the description of the goods being sold, including the relative measures or size (if applicable), jointly to one or more digitalized photographic images allowing a correct viewing of the good itself available on the Site.
2.2. The Customer acknowledges that the Products offered by Newlord within the Site are subject to stock limits. Newlord reserves the right to change the items offered on the Site and their purchase limits at any moment, without prior notice. the Customer may check the availability of any item offered on the Site at any time. When placing an order on the Site the Customer will immediately receive an automatic order confirmation e-mail. The Customer will receive a second e-mail when the order is shipped. The MAILS recorded on the Site shall be treated as conclusive evidence of the details of the transactions between Newlord and the Customer. In the event of a dispute between Newlord and the Customer relating to a transaction conducted on the Site, the MAILS recorded by Newlord shall be treated as legal evidence of the transaction.
2.3.Inconveniences may occasionally occur regarding the availability of certain Products. In such circumstances, Newlord will inform the Customer as soon as possible (and in any case within the term of delivery as specified below) by e-mail or telephone. Newlord will give the Customer the option to order a different item of the same type or alternatively, to cancel the order via telephone or via e-mail to firstname.lastname@example.org If the Customer decides to cancel the purchase order no charge will be made to his/her credit card. In the event that the credit card has already been charged, the Customer will be refunded as soon as possible.
2.4.The prices of all Products offered on the Site are inclusive of VAT and shall be indicated in Euros (EUR).
2.5. Newlord shall make every effort to grant correct and updated prices online. This effort, however, will not grant the absence of potential mistakes. Newlord will promptly inform the Customer of any error in price and, under these circumstances, will grant the possibility to reconfirm the purchase order under the right price or cancel the purchase order as described at Art. 2.3.
Art. 3 – Purchasing
3.1. For each Product selected, the Customer will be able to view a web space featuring photograph of the item, its colors, its sizes (if applicable) and its unit price, as described at Art. 2.1.
3.2. Before completing the purchase order the Customer must read and understand all steps of the online purchasing procedure provided as well as these Terms and Conditions, since they will be binding after the purchase order has been completed.
3.3. In order to complete an order the Customer is not obliged to register in MY ACCOUNT personal area. Registration is therefore optional.
However, even if the Customer does not register him/herself in the personal area, after every purchase, the Site will record the following details: name, surname, delivery and billing address, telephone number, e-mail address, VAT number, in order to let Newlord deliver the purchased Product and to ship the invoice.
If the Customer has registered him/herself to the Site, the lists and status of previous orders, orders tracking number and personal data will be displayed in MY ACCOUNT area. The Customer will be able to edit his/her personal data, delivery and billing address at any time.
3.4. To complete the purchase, the Customer shall add a Product to the Shopping Bag and read and agree with the General Terms and Conditions of Sales and select a payment method.
3.5. According to stock availability, every Customer may purchase a maximum of 5 (five) pieces per item within the same purchase order; if the Customer tries to add more that 5 (five) pieces, “Add to Shopping Bag” button will be switched off and a pop-up message will appear reminding not to add more than 5 pieces per item.
3.6.Should the Customer need to correct any errors in data entry or personal data relating to the delivery of the order, he/she shall follow the proper procedure of editing indicated in the Site (FAQ page) before submitting the purchase order, in order to help Newlord deliver the goods. In case of failure to update personal data by the Customer, Newlord will not be responsible for any incorrect shipment.
3.8.Once the order is completed, the Customer will receive an automatic order confirmation e-mail as described at Art. 2.2 of these Terms and Conditions. A second e-mail (shipping confirmation) will be sent when the order is shipped, according to Product availability. In case of non-availability or partial availability of the purchased Product the Customer will be notified by telephone or e-mail.
Art. 4 – Payment
4.1. The Customer will pay the order by Paypal or bank transfer.
4.2.Payment will be debited on credit card only after:
Payment through bank transfer will be made on following bank account:
CODICE IBAN: IT11Z0521622900000000002853
4.3.In the event that, for any reason beyond the control of Newlord or the Site, payment is not accepted, the order will not be created and processed and the purchase order will be cancelled.
4.4.Whether the Customer is charged with a higher price than the one indicated in the e-mail confirmation, the exceeding amount of money will be credited back to the Customer. For this purpose the Issuer of the credit card is entitled to charge Newlord for the amount credited to the Customer.
4.5. If the Customer has made a purchase order for many products, in any case no more than 5 (five) pieces per product, and, due to unavailability (or for any other reason) it is only possible a partial delivery, or the delivery of a lower amount than the quantity ordered, the Customer will be only charged the price of Products that are actually delivered.
Art. 5 – Conclusion of The Contract
5.1.The purchase agreement will be concluded when Newlord receives the Customer’s purchase order, after verifying correct data, Product availability and payment of the due amount via Newlord Paypal account. If payment was made by the Customer by bank transfer, the contract will be concluded when Newlord has received the amount due on the bank account.
Newlord will send an automatic e-mail confirmation and a second e-mail informing the Customer of the beginning of the shipping procedure as specified in Art. 3.8 of these Terms and Condition.
5.2. In any case it is understood that the order placed by the Customer shall be binding on Newlord only if the entire process is correctly completed, without any error on the Site or the site of Paypal.
5.3. Newlord reserves the right to cancel orders without guarantees of solvency, incomplete or incorrect, or coming from people not residing or domiciled in countries where delivery is not possible (listed in Art.1.2). In this case, it is up to Newlord to inform the Customer by e-mail that the contract has not been concluded and that Newlord has not processed the order, specifying the reasons. If the Products presented on the site, for reasons independent from Newlord, are no longer available for sale at the time of the last access or completion of the order, Newlord will promptly inform the Customer, within thirty (30) days from the day following the order creation. If Product unavailability occurs after order creation or payment, Newlord will refund the Customer using the same payment method.
5.4. In any case, Newlord will not be liable for issues linked to the provider data transmission.
5.5. The Customer will receive by e-mail from Newlord together with the automatic purchase order confirmation:
– A link to the General Terms and Conditions of Sales;
– Details of Product or Products purchased;
– Details of price, any additional costs that will be charged to the Customer and the payment method selected by the Customer;
– Information on the conditions and procedures for return and refunds;
– Customer service e-mail address to submit complaints or questions;
– Information on support services and guarantees existing at the time of purchase.
The Customer must verify the contents of the above mentioned communication and immediately notify to Newlord any errors or omissions.
5.6. For each contract concluded by means of the Site, Newlord will issue and deliver a proper invoice. Invoice will be issued using information supplied by the Customer. No change in the invoice will be possible after its issuance.
Art. 6 – Non Conformity Of Order
6.1. Newlord will have the right to refuse the Customer’s purchase order, and therefore no contract will be concluded between Newlord and the Customer, in case Newlord believes that Customer:
– Intends to purchase the Products for purposes related to his own or someone else’s business or professional activity; or
– Abuses of return and withdrawal process as set forth in Art. 8
– Does not comply with the requirements of Art. 1.2.
6.2. In such events, the purchase order submitted by the Customer shall be not accepted. Newlord will notify the Customer via e-mail, and will credit back the Customer for the paid amounts.
Art. 7 – Shipping and Delivery
7.1. The delivery of purchased Products can be carried out at the home or work address provided by the Customer. If the Customer wishes office delivery, it is necessary to specify Company name in the delivery address during the purchase order proceedings. For security reasons, Newlord cannot ship any order to a P.O. Box or hotels.
7.2. Newlord, after receiving payment, will proceed with shipment, sending an order delivery confirmation by e-mail.
7.3.Packaging and pick up of the Product to the Courier will be performed by Newlord from Monday to Friday, (no Saturdays and bank holiday), the day following the order confirmation.
7.4. The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase order. Delivery will require the presence of the Customer or his representative, and the signature of one of the above subjects.
The obligation to deliver is fulfilled by Newlord by transferring the purchased goods to the Customer or an authorized person.
7.5.Shipping costs are borne by the Customer as previously indicated at Art. 2.4 of these Terms and Conditions. The Customer will not be in any case required to bear the cost of returning goods.
7.6.Orders will be delivered to the Customer by a courier selected by Newlord (hereinafter, the “Courier”). In any case, Newlord is not responsible for unpredictable delays of the Courier.
7.7. Goods must be checked at the moment of delivery to make sure they correspond to the items ordered:
7.8.The Products will be ready for pick up by the Courier within a maximum of 30 (thirty) days from the creation of the purchase order, except in case of issues listed in following Art. 14 of these Terms and Conditions, and except Newlord has already informed the Customer within thirty (30) days, about the impossibility to deliver the Products ordered, due to sudden and temporary unavailability of the Products. In such cases, Newlord will refund the money paid by the Customer.
7.9.The Customer acknowledges that Products are handcrafted and not mass manufactured. Consequently, there may be delay in delivery.
7.10. In the event of a delay in delivery, the Customer has the right to cancel the order and shall be refunded no later than 30 (thirty) days from the date of cancellation.
The Customer may ask Newlord to deliver the Product within a further delivery period. If the additional period accepted by the Customer expires without delivery of Product, the Customer will be entitled to terminate the contract; it is safe its indemnification right.
7.11.The above conditions do not apply to personalized Products as specified in Art. 11 of these Terms and Conditions.
Art. 8 – Returns and Refunds – Cancellation
8.1.The Customer has the right to terminate the contract, without giving any explanations, and return the Products purchased on the Site, within 14 (fourteen) working days from the date the Customer has received the goods.
The Customer has not the right of withdrawal for customized Products as specified in Art. 11 of these Terms and Conditions.
8.2.Should the Customer wish to exercise the right of withdrawal, he/she can fill the return form set out in Annex A of the General Terms and Conditions of Sales, and send it to the following e-mail email@example.com
8.3. In case of exercising the right of withdrawal, Newlord will refund the full price of the Products, within 14 (fourteen) days of receipt of the returned product, provided that they are returned by the Customer in original condition, not used and not damaged and accompanied from its original invoice and the original Newlord packaging. Once the refund made, Newlord will notify by e-mail the Customer.
8.4. Refund will be executed with the same method chosen for payment, unless the Customer has expressly requested and agreed otherwise and with no additional costs.
8.5.The price of the Products purchased on the Site will not be refunded in stores. Newlord does not allow to ask via the Site refunds for cancellation of Products purchased in stores or other boutiques, nor the contrary (i.e. no refunds stores or boutique for Products purchased on the Site).
8.6. The costs for the return of the Products shall be borne by Newlord.
8.7. The Customer is required to return the Products no later than fourteen (14) days from the date on which he announced his decision to withdraw from the contract. The Customer will receive by the courier a tracking number. Newlord will not be required to refund Products shipped by the Customer that were never received by Newlord due to loss, theft or damage, unless Newlord has collected the goods.
It remains the responsibility of the Customer to proof the return of the Products.
8.8. Newlord will not be liable in the event of loss of returned Products or shipments made to incorrect address, provided that the Customer assumes all risk of such shipment, except his rights towards the carrier.
8.9. If the Customer decides to modify or cancel an order already processed, he/she shall promptly notify the Customer Service by e-mail to firstname.lastname@example.org or telephone +39 0341 1871503 Mon-Fri before receiving the second e-mail from Newlord sent to the purpose of notifying the Customer that the delivery procedure has started. In case Newlord has already sent the above mentioned second e-mail confirming the shipping of the Product, the purchase order can not be canceled or modified. In any case, the Products shipped will be returned as described in Art. 8.2.
Art. 9 – Defects of Conformity
9.1. If a Product presents a manufacturing or production defect or any conformity issue, the Customer shall immediately contact the Customer Service at the following address: email@example.com – tel.: +39 0341 1871503 Monday to Friday , excluding holidays.
9.2. The Customer has the right to replacement or refurbishment service, without charge, or, if such remedies are not sufficient, a suitable price reduction or contract cancellation. The Customer shall report to Newlord within a period of 2 (two) months from the date he/she discovered the defect. The direct action to assert defects not fraudulently concealed by Newlord should be within the limitation period of 26 (twenty six) months starting from the delivery of the Product.
Art. 10 – Replacement of Products
10.1.The Customer will have the right to request the replacement of purchased Products, according to the procedure specified in this article, which present conformity defects, or not fitting for normal use or not conform to description on the Site (e.g. unstitched handle, defective zip, etc.). It is understood that in any other case other than that provided in this Article, it will not be possible for the client to ask for the replacement of the Product.
10.2. The non-conform Product should be conserved in its original packaging together with documentation relating to the delivery; the Customer will have immediately to contact Newlord via e-mail at: firstname.lastname@example.org
10.3.The replacement of the Products will follow the procedure described In Art. 8 of these Terms and Conditions of Sales.
10.4. Products to be replaced must be returned by Customer in its original condition, not used and not damaged and accompanied by the original invoice.
10.5. In the procedure provided for the replacement of the Products, refund of the price paid by the Customer will be made first, using the same method of payment used by the Customer, then a new transaction will be made.
10.6. To replace a Product, the Customer will need to fill out the form that can be downloaded from the site, clearly indicating the code of the Product that he wants to receive. It is understood that the fulfillment of the new purchase order is subject to the availability of the Products requested.
10.7. The shipping costs for returning the non-conform Product will be borne by Newlord. In any case, it remains the responsibility of the Customer the proof of the return of the Products.
10.8.The replacement Product will be sent to the Customer via Courier at no charge additional shipping costs.
Art. 11 – Customized Products
11.1. The right of withdrawal, cancellation or replacement, which would otherwise be available, is excluded in case of purchase orders for customized Products, such as the Customer’s initials engraved on the Product. In any case, Newlord will consider provisions on lack of conformity referred to in Articles 9 and 10 of these Terms and Conditions. It is understood that it will not be considered a lack of conformity any discrepancy between the preview of customization displayed on the Site and the actual result on Product.
Art. 13 – Errors or Incorrect Information
13.1. Newlord is committed to providing constantly updated Product information and description in the Site. However it is not possible to guarantee the complete absence of errors. Site pages may contain typing errors, incorrect or missing information, i.e. related to price, availability, etc. Newlord reserves the right to correct any errors, inaccuracies or omissions contained in the Site even after the Customer’s order. Newlord also reserves the right to change or update information on the Site at any time, without prior notification to the Customer.
Art. 14 – Force majeure
14.1. The performance of all obligations under the contract will be delayed or suspended in case of occurrence of a fortuitous event or force majeure.
14.2. By way of example, are considered fortuitous events or force majeure, war, riots, insurrections, strikes and supply problems attributable to a third party suppliers. Will also be considered force majeure the incorrect delivery address provided by the Customer.
14.3. In case of fortuitous event or force majeure, Newlord will notify the Customer via e-mail within 15 (fifteen) days. If the event lasts more than 30 (thirty) days, the Customer may cancel the purchase order and he/she will be refunded.
ART. 15 – Guarantee of Authenticity and Intellectual Property Rights
15.1. Newlord guarantees the authenticity of all Products offered on the Website. Newlord Products are made with the best materials and are made by the most skilled leather craftsmen.
15.2. The trademark Newlord, as well as the set of figurative and non-figurative trademarks and images, service on products, packaging, which are registered or not, as well as all the illustrations, images and logos protected by copyright, and, more generally, all intellectual property rights on the Products are and remain the exclusive property of Newlord S.r.l.s.
15.3. It is prohibited to use, reproduce or modify any of the trademarks owned by Newlord S.r.l.s.
15.4. It also prohibited to use, reproduce or modify any drawings, images or models that are recorded as exclusive property of Newlord S.r.l.s
Art. 16 – Applicable Law and Jurisdiction
16.1.These Terms and Conditions are governed by Italian law and shall be interpreted in accordance with it.
16.2.For any dispute concerning the interpretation, validity and enforcement of these Terms and Conditions, the jurisdiction not subject to variation by agreement will be the one of the residence or domicile of the Customer.
Art. 17 – Severance
17.1. If any provision of this Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these Terms and Conditions, and the validity and enforceability of the other provisions of these Terms and Conditions shall not be affected.
For any assistance concerning how to purchase online or for more information on Newlord Products on the Site, please contact the Customer Service by e-mail: email@example.com
or telephone +39 0341 1871503
The Customer may contact Newlord by mail at the following address:
Via Caduti Lecchesi a Fossoli, 16
23900 Lecco (LC)
Welcome to Newlord Customer Service
You will find below answers to main questions related to shop online and in our stores.
You can write at any time to firstname.lastname@example.org for questions on products our site and online shopping.
You can also contact our English-Italian speaking Customer Care at 0039 0341 1871503
We will reply within 24 working hours from Monday to Friday (Bank holiday excluded).
START YOUR SHOPPING
To browse our catalogue, select OUR PRODUCTS, and goods you are interested in. You can refine your search using facet filters (colours, material, product category) on left hand menu.
Click on the photo of the product you are interested in to see it in more detail.
You may also search a product by using SEARCH tab on the homepage
You may select PayPal as a payment method on the second page of your Shopping Bag. By clicking on PROCEED TO CHECKOUT, after having confirmed the details of your purchase and filling the billing registration, you will be taken to the PayPal login page where you can enter your account and conclude your payment. If you do not have a PayPal account yet, you can create one from the PayPal login page, before concluding your order.
PAYMENT WITH BANK TRANSFER
You can chose to pay with bank transfer. In this case, you will receive an email with payment details. You will proceed to transfer directly from your bank account with 3 working days from the date of your order. Bank transfer costs will not be charged to Newlord.
Your order will be processed and shipped only once your payment has been received on Newlord bank account.
For any questions on payment you can contact our Customer Care at 0039 0341 1871 or write to email@example.com
Payment through bank transfer will be made on following bank account:
CODICE IBAN: IT11Z0521622900000000002853
SHIPPING TIMES AND COSTS
Due to annual warehouse inventory, all online orders received from July 29th to Aug. 29th will be shipped starting from Aug. 29th. Orders will be regularly created, registered and debited. To apologise for the inconvenience, we ensure free delivery on all orders. In case of product unavailability, you will be entirely refunded.
Shipping service is operated by DHL.
Delivery to Europe may require 3-5 working days, extra Europe will require additional working days according to road or flight method.
TRACKING THE DELIVERY
You may track the delivery of your order by using the TRACKING NUMBER provided by the courier and received in the shipping confirmation e-mail. Registered users can also check the status of their orders in My Account area.
The courier delivers from Monday to Friday during office hours and you cannot pre-book delivery times. The courier will try to deliver the package for two consecutive working days, leaving a notification each time. Undelivered packages will be returned to our warehouse.
SHIPPING NOT AVAILABLE IN SOME COUNTRIES
Eshop and shipping service is not available in some countries. If you do not find your country is shipping list, please contact our Customer Service firstname.lastname@example.org nd ask for explanations.
RETURNS AND REFUNDS
You can return any item purchased on our eshop WITHIN 14 DAYS FROM THE DELIVERY DATE.
– We invite you to download and complete the retorn form WITHIN 14 DAYS FROM THE DATE YOU RECEIVED YOUR PARCEL . We reserve the right to refuse returns that are shipped after the 14-day grace period has expired or items that are not in the same condition you received them in.
– Make sure the items are in the same condition you received them in, with all tags still attached.
– Complete the online Return Form and contact immediately our Customer Care to email@example.com or by phone 0039 0341 1871503 to arrange free pick up of your parcel (it would be preferable pick up address is the same as delivery).
– Prepare the package together with the return form for our courier.
If you prefer, you can also use a different courier service from DHL. In this case, return shipping and any possible theft or loss during transit will be at your own expense and responsibility.
Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.
You may keep track of the return status through My Account or with the Tracking Number you will receive by email.
Send your return from the same Country in which you place your order. We will not be able to accept returns from different Countries.
RETURN GOODS IN STORE
Items purchased online cannot be returner in our stores. To return your order, please follow the above procedure.
RECEIVING YOUR REFUND
After our warehouse has received your return and verified that all of the conditions have been met, you will receive a confirmation e-mail.
Refund times depend on the payment method used when purchasing:
CREATING AN ACCOUNT
Registered users can take advantage of the following benefits:
Registering with My Account is free and takes just a second: register now.
CHANGING YOUR ACCOUNT DETAILS
You may update your registration details at any time: log in to My Account and edit your details. You can modify all your personal information except the Country in which you are registered. Click SAVE CHANGES to save.
If you have forgotten your password click on the link FORGOT YOUR PASSWORD? on “My account” area in homepage. Enter the e-mail address with which you registered and you will receive an e-mail with the necessary information in a matter of minutes.
If you are noticing an error in the data shown for shipping and billing of an order, please contact immediatelY our Customer Service at +39 0341 1871503 or email to firstname.lastname@example.org or allow the courier to deliver your order successfully.
Newlord will not be considered responsible of wrong shipment of the package, if the customer has failed to modify its delivery address.